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REFUND POLICY

REFUND POLICY

Last updated: 19 June 2024

At AMC Pathway, we are committed to providing our customers with high-quality online training courses and model exams. We understand that circumstances may change, and we strive to offer a fair refund policy to ensure customer satisfaction. Please read the following policy carefully.

1. General Refund Policy

   1.1. Subscription Services

  • Full Refund: A full refund will be issued if a refund request is made within 7 days of the initial subscription purchase, provided that no courses or exams have been accessed.
  • Partial Refund: If any courses or exams have been accessed, a partial refund may be granted at the discretion of AMC Pathway, considering the extent of access and usage.
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   1.2. Single Course/Exam Purchases

  • Full Refund: A full refund will be issued if a refund request is made within 48 hours of purchase and if the course or exam has not been accessed.
  • No Refund: No refund will be issued if the course or exam has been accessed.
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2. Non-Refundable Items

Certain products and services are non-refundable, including:

  • Promotional offers and discounted subscriptions.
  • Any administrative fees associated with the subscription.
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3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to info@amcpathway.com.au with your order details and the reason for the refund request.
  2. Processing Time: Refund requests will be processed within 7 business days from the date of request. You will be notified via email once your request has been processed.
  3. Refund Method: Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
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4. Cancellations

  • Subscription Cancellations: Subscriptions can be canceled at any time by accessing your account settings on our website. Cancellation will stop future billing, but no refunds will be issued for the remaining period of the current subscription.
  • Course/Exam Cancellations: Courses or exams purchased individually cannot be canceled once accessed. However, you can request a refund following the guidelines outlined in section 1.2.
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5. Changes to This Policy

AMC Pathway reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

6. Contact Information

If you have any questions about our refund policy, please contact us at:

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